Frequently Asked Questions
Everything you need to know about shopping with Trailhead Kingston.
What is your standard shipping timeframe?
We offer standard shipping across Canada and the US, typically arriving within 3-7 business days. Expedited options are available at checkout for those who need their gear sooner.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. You can initiate a return through our online portal or visit our Kingston storefront for an immediate exchange.
Do you offer international shipping?
Currently, we ship to customers within North America. We are working on expanding our logistics to support international outdoor enthusiasts in the near future.
How do I know which size will fit me best?
Each product page includes a detailed size guide. Since we carry various premium brands, we recommend checking the specific measurements for each item to ensure the perfect fit.
Are your products covered by a warranty?
Yes, many of our technical apparel and footwear brands come with manufacturer warranties. If you experience a defect, contact our support team and we will help you facilitate a claim.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a secure checkout experience.